Whiteside-County-Case-Study

Telepsychiatry Supports Federally Qualified Health Center (FQHC) in Illinois

Established in 2006, the Whiteside County Community Health Clinic (WCCHC) in Rock Falls, Illinois, was created to answer a long-standing need for medical, dental and behavioral healthcare among county residents. In 2018 alone, the clinic provided services to over 13,000 patients during more than 50,000 visits. As a federally qualified health center (FQHC), the clinic provides services
to patients on a sliding fee scale, ensuring residents can access care regardless of their ability to pay.

WCCHC’s behavioral healthcare team had grown to serve an increasing number of patients in need of specialized mental healthcare and medication management. Despite this high demand,
the clinic’s psychiatrist stopped seeing patients, creating a pressing need to find a replacement. In-house staff were not equipped to handle complex patient needs, so the clinic was forced to refer
patients elsewhere, losing thousands of dollars in patient billings to external providers.

After local recruitment efforts proved challenging, the clinic looked for an experienced
telepsychiatry partner to help fill this tall order.

Since implementing its telepsychiatry program with Regroup, WCCHC has been able to meet the behavioral healthcare needs of its community more efficiently and effectively. Key benefits include:

  • Operational efficiencies
  • Scalable services
  • High clinician quality through effective telehealth technology

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